Refunds and Cancellation Policy
How to cancel Orvexa Cloud, what happens to your free trial and auto-pay, when we refund a payment, and what happens if a payment fails.
Plain-English summary (not part of the policy). The trial is free: cancel before it ends and you pay nothing. You can cancel at any time and your next payment will not be taken. We refund payments made in error. Payments for a billing period that has already started are generally not refunded.
This policy is part of our Terms of Service and applies to your Orvexa Cloud subscription. It does not cover the refunds you give to your own shoppers (see section 9).
1. The free trial
Where Orvexa Cloud is available in your country, the trial lasts 7 days. Nothing is charged during the trial. If you cancel before the trial ends, you pay nothing at all, and we will not take a payment.
2. How to cancel
You can cancel at any time, in any of these ways:
- In your account, using the cancel option for auto-pay, once your account area is available.
- From the cancel button shown right after you sign up, in the same browser.
- By email to support@orvexatech.in from the address on your account.
- By WhatsApp or phone to +91 95665 42389.
We will confirm your cancellation by email. Please keep that email. If you cancel by email, WhatsApp or phone we may ask a question to confirm that you own the account.
3. What happens when you cancel
- Future payments stop. We will not take any payment after the cancellation is confirmed.
- You keep access until the end of the period you have paid for. After that your store is no longer available to shoppers.
- You can export your data for 30 days, as described in the Terms. After that we may delete it.
4. When a payment is taken
If you do not cancel, the first payment is taken on the day the trial ends and then every month or every year. India prices are plus 18% GST. We, or your bank, will tell you before each payment as the rules for recurring payments require. We send a tax invoice for each payment.
5. Refunds
| Situation | What we do |
|---|---|
| A payment was taken in error, taken twice, or for the wrong amount | We refund it in full, once we have checked it |
| You were charged after you cancelled, because of a mistake on our side | We refund it in full |
| You cancel during a billing period you have already paid for | No refund for that period, and you keep access until it ends |
| You want a refund within 14 days of your first yearly payment | We refund the unused part, less any payment-processing cost we cannot recover |
| A refund is required by law | We refund as the law requires |
Refunds go back to the original payment method. After we approve a refund it usually reaches you in 5 to 10 working days, depending on your bank. Please write to support@orvexatech.in with the invoice number and the reason.
6. If a payment fails
If a payment does not go through, we may try again and we will email you. You then have a grace period of 7 days to fix it, during which your store keeps working. If the payment is still unpaid after the grace period, your store becomes read-only, so shoppers cannot place new orders, and it may be suspended later. When you pay, your store comes back. We keep your data for at least the export period in the Terms before any deletion.
7. Changing your plan
You can move to a higher plan at any time and it starts straight away. We will tell you the amount before we charge any difference. A move to a lower plan, or from yearly to monthly, takes effect at your next renewal.
8. Early access outside India
Joining early access does not start a paid service. Nothing is charged until your country opens, we confirm the price, and you agree to continue. You can leave the waiting list at any time by writing to us.
9. Refunds to your own shoppers
This policy is only about what you pay Orvexa. When one of your shoppers wants a refund, exchange or cancellation, that is between you and your shopper, under your store's own policy and the law. Orvexa Cloud gives you tools to record and process these, but we are not the seller.
10. Contact
- Support: support@orvexatech.in
- Sales: sales@orvexatech.in
- WhatsApp and phone: +91 95665 42389